soan101 Frequently Asked Questions
Everything Bangladesh players need to know about registering, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and staying safe on soan101 — answered clearly in one place.
This FAQ page brings together the most common questions asked by soan101 players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna. Whether you are a first-time visitor trying to understand how registration works, an existing player with a question about your bKash withdrawal, or someone curious about responsible gaming tools, you will find a direct, plain-English answer below. If your question is not covered here, our support team is available around the clock at support@soan101.
Easy Registration
Open a soan101 account in under three minutes. A valid email, mobile number, and NID are all you need to get started as a Bangladesh player.
bKash & Nagad Deposits
Fund your account instantly using Bangladesh's most popular mobile wallets — bKash, Nagad, Rocket, and Upay — with deposits reflecting in minutes.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches with a wide range of pre-match and in-play markets tailored for Bangladeshi fans.
Bonuses & Promotions
New and returning players benefit from welcome offers, reload bonuses, free spins, and seasonal promotions tied to cricket tournaments and local holidays.
SSL-Secured Platform
soan101 uses industry-standard SSL encryption to protect every transaction and personal data point, keeping your account safe at all times.
24/7 Support
Our dedicated support team is available around the clock via live chat and email to answer any question about your soan101 account or gaming experience.
Account & Registration
Q1 How do I create an account on soan101?
Creating an account on soan101 takes less than three minutes. Visit the site, click the registration link, fill in your username, email address, mobile number, and a secure password, then confirm your age is 18 or above. Once submitted, a verification email is sent to confirm your address, after which your account is active and ready for your first deposit.
Q2 What documents are required for KYC verification on soan101?
soan101 requires a valid government-issued photo ID for KYC verification. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. Submitting clear, high-resolution images speeds up the review process, which typically completes within 24 hours on business days.
Q3 I forgot my soan101 password — how do I reset it?
You can reset your soan101 password in seconds using the 'Forgot Password' link on the login page. Enter your registered email address and a reset link will be sent to your inbox within a few minutes. Click the link, enter a new strong password, and log in normally. If the email does not arrive, check your spam folder or contact support at support@soan101.
Q4 Can I have more than one account on soan101?
No. soan101 strictly enforces a one-account-per-player policy. Opening duplicate accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and any balances being forfeited. If you have accidentally created a duplicate account, contact the support team immediately to resolve the situation before it affects your standing.
Q5 How do I close my soan101 account permanently?
To permanently close your soan101 account, contact the support team via live chat or email at support@soan101 with a written request. Before closure, ensure you have withdrawn any remaining balance. Account closure requests are processed within two business days. Players who are closing their account due to gambling concerns are encouraged to explore the self-exclusion option first, which may be a more suitable solution.
Deposits & Withdrawals
Q6 How do I deposit money on soan101 using bKash?
Depositing via bKash on soan101 is straightforward. Log in to your account, navigate to the Deposit section, select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the bKash transaction from your mobile wallet. Deposits via bKash are typically credited to your soan101 account within five minutes.
Q7 How long does a Nagad deposit take to appear on soan101?
Nagad deposits on soan101 are processed almost instantly and usually appear in your account balance within two to five minutes of a successful transaction. If your Nagad deposit has not reflected after fifteen minutes, check that the transaction completed successfully in your Nagad app, then contact the soan101 support team with your transaction reference number for quick resolution.
Q8 What is the minimum deposit amount on soan101?
The minimum deposit amount on soan101 is ৳200 for most payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, or Sonali Bank, the minimum may be slightly higher. Always check the Deposit page within your account for the current minimum applicable to your chosen payment channel, as these figures may be updated periodically.
Q9 What is the minimum withdrawal amount on soan101?
The minimum withdrawal on soan101 is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible — for example, if you deposited via Rocket, your withdrawal will typically be sent back to your Rocket wallet. This policy helps maintain transaction security and speeds up processing times for Bangladesh players.
Q10 How long do withdrawals take on soan101?
soan101 aims to process withdrawal requests within 24 hours on business days. Mobile wallet withdrawals to bKash, Nagad, Rocket, and Upay are typically the fastest, often completing within a few hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, or other Bangladeshi banks may take one to three business days depending on the receiving bank's processing schedule.
Q11 Does soan101 charge any fees on deposits or withdrawals?
soan101 does not charge a platform fee on standard deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket, your bank, etc.) may apply their own transaction charges as per their standard fee schedule. These third-party charges are outside soan101's control. Always review your mobile wallet or bank app for any applicable transfer fees before initiating a transaction.
Games & Gameplay
Q12 Can I bet on BPL matches and other cricket events on soan101?
Yes. soan101 offers a full cricket betting market covering Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Test matches, ODI series, and bilateral series featuring the Bangladesh Tigers. You can bet on match winners, top batsman, total runs, over/under markets, and a range of in-play options during live matches. Cricket is the most popular betting category on soan101 for Bangladesh players.
Q13 What slot games are available on soan101?
soan101 hosts an extensive library of slot games from leading studios including Pragmatic Play, NetEnt, Microgaming, and others. The catalogue spans classic three-reel slots, five-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. Games are accessible directly from your browser on both desktop and mobile — no app download is required to play slots on soan101.
Q14 Is soan101 fair? How do I know the games are not rigged?
All games on soan101 use certified Random Number Generator (RNG) technology supplied by the game studios. RNG systems are independently tested to ensure that every spin, card deal, or dice roll is statistically random and cannot be predicted or manipulated. soan101 is committed to fair play and transparency. The published Return to Player (RTP) percentages for each game reflect the long-term expected payout under standard conditions.
Q15 Can I play soan101 games on my mobile phone?
Yes. soan101 is fully optimised for mobile play. The platform runs smoothly in the browser on Android and iOS smartphones and tablets — no dedicated app download is required. The mobile interface automatically adapts to your screen size, making it easy to place cricket bets, spin slots, or join live casino tables from anywhere in Bangladesh with a stable internet connection.
Q16 What is the Return to Player (RTP) percentage on soan101 slots?
RTP varies by individual slot title and is set by the game studio. Most slot games available on soan101 carry an RTP between 94% and 97%, which is in line with industry standards. RTP is a long-term statistical measure calculated over millions of spins — it does not guarantee a specific outcome in any single session. You can check the RTP of any specific slot in its in-game information or paytable.
Bonuses & Promotions
Q17 What welcome bonus does soan101 offer to new players?
soan101 offers a welcome bonus to newly registered players on their first qualifying deposit. The exact bonus amount, percentage match, and minimum deposit threshold are shown on the Promotions page of your account. Always read the full bonus terms before claiming any offer, as welcome bonuses come with wagering requirements that must be met before bonus-derived winnings can be withdrawn.
Q18 What does wagering requirement mean on soan101 bonuses?
A wagering requirement (also called a rollover or playthrough requirement) is the number of times you must wager the bonus amount before any winnings from that bonus become eligible for withdrawal. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawing. soan101 displays the specific wagering requirement for each bonus clearly in its terms before you opt in.
Q19 Does soan101 offer free spins or cashback promotions?
soan101 runs a rotating calendar of promotions that may include free spins on selected slot titles, cashback offers on net weekly losses, reload bonuses on subsequent deposits, and seasonal specials tied to events like Eid, Pohela Boishakh, or major cricket tournaments. Check the Promotions section within your soan101 account regularly or contact support to ask about currently active offers available to your account tier.
Q20 Do soan101 bonuses expire?
Yes. All bonuses on soan101 carry an expiry period within which the wagering requirement must be completed. The expiry window varies by promotion — commonly 7 to 30 days from the date the bonus is credited. If the wagering requirement is not met before the bonus expires, the bonus amount and any associated winnings are forfeited. Always check the individual bonus terms in your account for the exact expiry date of each active offer.
Q21 Can I withdraw a bonus amount directly from my soan101 account?
Bonus funds on soan101 are not directly withdrawable until the associated wagering requirement has been fully met. Once you have completed the required playthrough, any remaining bonus-derived balance converts to withdrawable real money. Your account balance display will differentiate between real-money funds and active bonus funds so you always know exactly what is available for withdrawal at any given time.
Safety & Responsible Gaming
Q22 Is soan101 safe and secure for Bangladesh players?
soan101 uses industry-standard SSL encryption to protect all data transmitted between your device and the platform. Your personal details, payment information, and account credentials are encrypted at all times. The platform also employs secure authentication protocols and monitors accounts for suspicious activity. soan101 is committed to maintaining a safe, reliable environment for all players across Bangladesh.
Q23 Is soan101 legal in Bangladesh?
soan101 operates as an online entertainment platform serving Bangladesh players and is committed to responsible, transparent operation. We recommend that all players satisfy themselves regarding their personal legal position under local laws before registering. soan101 does not make specific claims about regulatory approval from Bangladeshi government bodies. Players are responsible for ensuring their use of the platform complies with the laws applicable in their jurisdiction.
Q24 What is the minimum age to play on soan101?
The minimum age to register and play on soan101 is 18 years old. This rule is strictly enforced. All players must confirm their age during registration and may be required to submit a valid government-issued ID as part of the KYC verification process. Accounts found to belong to individuals under 18 will be closed immediately and any balance held in the account will be handled in accordance with our Terms and Conditions. 18+
Q25 How do I set a deposit limit on soan101 to control my spending?
You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your soan101 account settings. Enter the maximum amount in BDT you wish to deposit within the chosen period and confirm. Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day waiting period, giving you time to reconsider. These tools are free to use and available to every soan101 account holder.
Q26 How do I self-exclude from soan101 if gambling is becoming a problem?
soan101 offers a formal self-exclusion programme for players who need a significant break from gambling. You can initiate self-exclusion from the Responsible Gaming section of your account settings, choosing a period of 6 months, 1 year, 2 years, 3 years, or 5 years. Once confirmed, your account is suspended immediately and cannot be reactivated before the exclusion period ends. You can also contact support at support@soan101 to request self-exclusion directly.
Still Have Questions?
Our support team is available 24/7 to help with anything not covered above. You can also explore our games, check out the casino, or head straight to the login page to get started.