Responsible Gaming at soan101

At soan101, responsible gaming is not a checkbox — it is a core part of how we operate. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh, betting on cricket, playing slots, or enjoying live casino games is a leisure activity that adds excitement to their day. We want to keep it that way.

We are committed to building and maintaining a platform where players can enjoy soan101 services in a controlled, informed, and safe environment. This means giving players the tools they need to manage their own behaviour, training our support staff to recognise warning signs, and acting swiftly when a player reaches out for help. Our responsible gaming programme covers every product on soan101 — cricket betting, live casino tables, slot games, wheel games, European Blackjack, and all other offerings.

We actively encourage all players to treat gambling as entertainment. The soan101 platform is designed so that the fun is always in the experience, not in chasing losses or seeking financial gains. We remind every player: gambling involves real financial risk, and the house edge means that over time, wagering more than you can afford is never a sustainable strategy. Set a budget, stick to it, and enjoy the games responsibly.

soan101 operates a strict 18+ age policy. Access to all gaming and betting services on soan101 is exclusively available to individuals who are 18 years of age or older. We take our obligations with respect to underage gambling seriously and apply robust age verification procedures at the point of account registration.

Every new player on soan101 is required to confirm their age and identity as part of the Know Your Customer (KYC) process. This typically involves submitting a government-issued National Identity Card (NID), passport, or other valid age-bearing identification document. Accounts that cannot be verified as belonging to a player aged 18 or above will be closed, and any funds held in the account will be dealt with in accordance with our Terms and Conditions.

Why This Matters

Gambling at a young age can have a disproportionate negative impact on mental health, financial wellbeing, and long-term decision-making. soan101 takes its responsibility to protect young people from gambling harm very seriously. We do not accept registrations from individuals under 18 years old, and we do not direct marketing or promotional content toward minors under any circumstances.

If you believe an individual under the age of 18 has accessed soan101 or attempted to open an account, please notify us immediately at support@soan101 so that we can investigate and take appropriate action without delay.

Problem gambling can affect anyone, regardless of experience level, income, or how long they have been playing. It often develops gradually and can be difficult to recognise in oneself. soan101 encourages all players to regularly reflect on their gambling behaviour and to be honest about whether gambling is remaining a healthy form of entertainment or becoming something more concerning.

The following checklist highlights some of the most common warning signs that gambling may be becoming problematic. If you answer yes to several of these questions, we strongly encourage you to use the player protection tools on soan101 and to reach out for professional support.

soan101 provides a comprehensive suite of responsible gaming tools that are built directly into every player account. These tools are designed to give you control over your gaming activity, help you maintain awareness of your spending, and make it easy to take a break when you need one. All tools are available at no cost and can be activated without needing to speak to a member of staff.

Available Account Tools

• Daily Deposit Limit: Set the maximum amount in ৳ (Bangladeshi Taka) that you can deposit into your soan101 account within any 24-hour period
• Weekly Deposit Limit: Define a maximum total deposit across any rolling 7-day window
• Monthly Deposit Limit: Cap the total amount you can deposit across any calendar month
• Daily Loss Limit: Set a maximum net loss amount per day; once reached, further wagers will be declined until the following day
• Weekly and Monthly Loss Limits: Extended loss caps to help you manage your bankroll over longer periods
• Session Time Limit: Receive an alert and optional automatic logout after a session of your chosen length
• Reality Check Reminders: On-screen notifications at set intervals showing your session time and current net balance
• Cooling-Off Period: Temporary account suspension for 24 hours, 3 days, 7 days, 14 days, or 30 days
• Self-Exclusion: Longer-term account suspension from 6 months up to 5 years — see Section 5 for full details

How to Activate These Tools

All responsible gaming tools can be accessed directly from your soan101 account settings panel under the "Responsible Gaming" section. Changes to limits that tighten your restrictions (e.g., reducing a deposit limit) take effect immediately. Changes that loosen restrictions (e.g., increasing a limit) are subject to a mandatory 7-day waiting period to give you time to reconsider. If you need assistance activating any tool, contact our support team at support@soan101 and a member of the team will help you right away.

The soan101 self-exclusion programme is available to any player who feels that they need a significant break from gambling. Self-exclusion is a formal arrangement under which soan101 agrees to close your account to all gaming and betting activity for a defined period. It is one of the most effective tools available for players who are concerned about their gambling behaviour and want to take decisive action.

Self-exclusion periods are available for 6 months, 1 year, 2 years, 3 years, or 5 years. Once a self-exclusion has been activated, it cannot be reversed before the minimum period has elapsed. This firm approach is intentional — the value of self-exclusion comes precisely from its unconditional nature.

What Happens During Self-Exclusion

• Your soan101 account is suspended immediately and you will not be able to log in or place any wagers
• All marketing and promotional communications from soan101 will be stopped immediately
• Any pending withdrawals at the time of self-exclusion will be processed and paid out to your registered payment method
• You will not be able to create a new soan101 account under a different username or email address — doing so would be a breach of our Terms and Conditions
• A note is placed on your account to ensure that if you contact support during the exclusion period, you receive appropriate guidance rather than assistance in circumventing the exclusion

Financial limits are among the most practical responsible gaming tools available to soan101 players. By setting a concrete ceiling on how much you can deposit or lose within a defined period, you ensure that your gambling activity stays within boundaries you have decided on when you are thinking clearly — not in the heat of play.

Setting Deposit Limits on soan101

You can set deposit limits in Bangladeshi Taka (৳) directly from your account settings. Limits can be applied on a daily, weekly, or monthly basis. For example, a player might set a daily deposit limit of ৳2,000 and a monthly deposit limit of ৳20,000 to ensure that their total gambling spend remains within their entertainment budget for the month. All deposits via bKash, Nagad, Rocket, Upay, and banking channels are counted toward the limit.

Setting Loss Limits on soan101

A loss limit works differently from a deposit limit. Rather than capping how much money you put into your account, a loss limit caps the net amount you can lose over a period. If your net losses in a rolling 24-hour period reach your set limit, soan101 will prevent you from placing further wagers until the period resets. This tool is particularly useful for players who fund their accounts in advance and want to ensure they do not exhaust their entire balance in a single session.

Limit Change Rules

• Decreasing a limit: Takes effect immediately. If you reduce your daily deposit limit from ৳5,000 to ৳2,000, the lower limit applies right away.
• Increasing a limit: Subject to a mandatory 7-day cooling period. The increase does not come into effect until 7 full days after the request is submitted, giving you time to reconsider.
• Removing a limit entirely: Also subject to a 7-day cooling period, consistent with our commitment to ensuring that responsible gaming tools work in your long-term interest.

If you or someone you know is struggling with gambling-related harm, reaching out for help is the right step. soan101's support team is available 24 hours a day, 7 days a week, to assist any player who has concerns about their gambling behaviour. Our support staff are trained to respond to responsible gaming enquiries with empathy, confidentiality, and practical assistance.

In addition to the support available directly from soan101, there are professional counselling services and helplines that specialise in gambling addiction. We encourage players across Bangladesh to make use of these resources without hesitation. Seeking help early — before gambling causes serious financial or personal harm — is always the best course of action.

Protecting minors from exposure to gambling content is a responsibility that soan101 takes with the utmost seriousness. Our platform is designed exclusively for adults aged 18 and above, and we implement multiple layers of protection to prevent underage individuals from accessing our services.

Verification at Registration

Every soan101 account requires age verification before full access to betting and gaming features is granted. Players must provide a valid government-issued identity document confirming they are 18 or older. Accounts flagged as potentially belonging to a minor are suspended pending further verification, and deposits cannot be made or withdrawn until the account status is resolved.

Guidance for Parents and Guardians

If you share a device with children or younger family members, we recommend the following steps to prevent accidental or deliberate access to soan101:

• Always log out of your soan101 account after each session and never save your login credentials in a shared browser
• Use parental control software on shared devices to restrict access to gambling and betting websites
• Keep your account password confidential and do not share it with any other person, including family members
• If you discover that a minor has accessed your soan101 account, contact our support team immediately so that appropriate action can be taken
• Educate younger family members about the risks associated with gambling and why it is strictly an adult activity

Parental Control Tools

A range of third-party parental control and internet filtering tools are available that can block access to gambling websites across all devices in a household. These tools operate independently of soan101 and provide an additional layer of protection. Our support team can provide general guidance on commonly used filtering solutions suitable for devices used in Bangladesh, including those running Android, iOS, and Windows operating systems.